Elisa

Shipping

 All the items in the order will be securely packed and shipped within 3- 21 working days of payment.
Some items may take longer. If the processing time is more than 21 days, it is clearly stated in the product description.

Delivery Address:
• Please make sure your shipping address is correct at the checkout. 

We will ship your order to the address specified. 

Terms of Delivery
We always ship parcels with a tracking number. We will update you on the tracking number once your order has been prepared and shipped.

Usually delivery takes between one a half and four weeks.

Please note that delivery times may vary depending on your location and customs clearance, so we cannot guarantee the exact time of arrival.

Here are the approximate delivery times:

- USA: 1.5 - 4.5 weeks

- Canada: 2-5 weeks

- Europe: 1-3 weeks

- Australia: 2-5 weeks (sometimes longer, depending on Australian customs)

- The rest of the world: 2-5 weeks

Delivery method
We ship all the parcels international services (FedEx, UPS, DHL, Post) in two stages. 

First a parcel is sent by express delivery service to Europe, and then, it is shipped by air mail to the United States, Canada or Europe. 

You can see the movement of the parcel by a tracking number only in the second stage - 4-6 days after sending your order from our center. We estimate the delivery time to 12-18 days.

Express delivery is available only on individual request. Please contact us if you need Express delivery before placing an order so we can update shipping options.

Customs duties and taxes
Customers are responsible for any fees, taxes and duties related to delivery and ordering products to their country of destination.

Packaging
Your order will arrive in a safe cardboard box, with due packaging and protection from damage.

• Cash
• Visa and MasterCard
• PayPal

Refunds and Exchanges 
We want  clients to be happy, so let  know if you have any problems.

If you are not satisfied with your items / service for any reason, please contact our with the problem before leaving a feedback.